7 Nails and Spa

This was the worst nail experience I have ever had. The male tech yelled at me when I came back and asked for it to be fixed; I didn't even ask for a refund. When I said "can you lower your voice" he said to me "don't go there with me." I was shocked by his lack of professionalism and skill. When he first completed the manicure, he put a large gap between my polish and cuticle. When I asked him to fix it, he tried to dismiss my request by saying that if it's close then the polish will peel faster. I said that was fine and to please fix it. He "fixed" it by putting a third coat over the two coats. You could clearly see there was a thicker layer underneath. When it was done, I got out of there as soon as I could. When I was driving away, I saw how horrible it looked and had to turn around. I got back there around 6:50pm and when I came in the male tech, his name started with a Z, began yelling (as I mentioned at the beginning) at me. He said I was lying and that's what I asked for. If you misunderstood what I asked for, and I wasn't happy with the end product then it is your job to fix it. Instead, he called me a liar and argued with me loudly in the front of the store. Another female tech "fixed" it for me and made my cuticle bleed. I recorded my encounter with this disrespectful and unprofessional tech, and as I left I told him that I will be contacting management. ________________________________________________________________________ Response to the owner: I have had a gel polish manicure before and I have never had a big gap between the cuticle and the nail polish. The lady who fixed my nails when I returned was able to get the polish closer to my cuticle so that that it didn't look like an old manicure after the nails have grown a little. What time are you usually available at the salon? I want to speak to a manager/owner and follow up with this situation. It was very unacceptable.