ABRA Auto Body & Glass

One thing more stressful than the wreck was dealing with ABRA. 1. Over three weeks late (still have not received my car). Car has been in the ABRA shop for almost two months now. 2. Significant disconnect between management and rest of the employees. Employees settings schedules and making commitment without management involvement. 3. Constant delays cost me over $1000 in rental car fees. No help from ABRA on sharing some of the burden. 4. We agreed that the car was going to be finished and ready for pickup Friday afternoon. Drove to the shop and talked to the manager, just to find out that car was not finished yet. 5. Manager (Kevin) gave me a story about how there is a large backlog of car repairs due to hail storm coming through little while back. My question is....Why did you take my car in he first place? I will update this post once car is out of the shop. I'm very worried that the workmanship quality will follow organizational quality, which is almost nonexistent (September 2017).