Bernie's Jewelry

I've purchased a number of things from them over the years and have been very happy with each experience. When my wife inherited some family heirloom jewelry that needed some minor repairs, Bernie's was naturally where we went. We started with some pearl earrings that needed the grooves re-cut in one of the posts. The employee said it was a minor job that could be accomplished quickly and at minimal expense. We left the earrings with them on Nov 4th. After not hearing back from them for two weeks, we stopped in on the 18th to inquire. The employee that day could not locate the earrings after searching the back rooms and said we would get a call on Monday the 20th. When we did not get a call, we stopped in on the 25th. This employee also searched the desks in front and located the earrings in a Tupperware container on a desk. Nothing had been done. They do not have a tracking system to know who has custody of items or the status of repairs. We lost our confidence in them and are taking our repair work elsewhere.