Big O Tires

They lied about breaking something on my car. So I purchased tires here and had them do a regular tire rotation. And when I got home I was missing 3 lug nuts. So I went back to the store and they told me the guy forgot to put them back on. But when they tried to put them on the studs were stripped and they blamed me. But I pay them to take care of my car and tires, I dont do tire work at all and I never changed any tires at all. So the tire tech admitted to stripping the studs. So they agreed to replace them after about a week of calls to corporate. And they did fix the issue. But I go to swap out my street tires to winter tires and I see that they are still stripped and they didn't do anything, another shop told me the same 2 front lug nuts are stripped. They lied to me. So i ended up paying top dollar to another shop. This place is a joke and the top manager is a joke and doesn't care, he did everything to keep this quiet and blow me off. And the tire tech was worthless. Thanks big O for cost me nearly $300... you guys do half ass work and lie about the work you did. Everything about my experience here was bad. They dont care about customers and the manager lied to cover for his employees. I never got any compensation or an apology.