Brooks Funeral Home

Margaret Brooks has to be the most rude and unsympathetic funeral director or owner I've ever encountered. I spoke with her to plan the services for my loved one and just from the conversation I decided to go else where. Her people skills leave a lot to be desired. At the very least she needs to learn empathy and compassion and a remedial customer service class wouldn't hurt. You don't treat the deceased like a cash cow. You could also learn how NOT to sound so crude sleazy and classless. You shouldn't get upset with callers when you can't provide a price list. In my opinion things look a bit fishy, like you're trying to get whatever you can from the grieving and that's not a good look.

Very disrespectful to my family. Very unprofessional. Margret Brooks prey on the vonerable, and crackheads that try to plan a funeral. She take advantage of vonerable adults that don't know what they are doing. And make the family pay money out of pocket along with the victim service money. She is a poverty pimp. Giving her a 1 star rating was the only way to post my experience.