The tire center people are great people, they do great work, their prices are great and they go above and beyond a normal place to get you in and get you taken care of. The last ~12 tires on two vehicles have been through Costco Tire Center at this location.
However, it's been tough to get them to answer the phone with questions or making an appointment, and the last 24 hours have been beyond all reason.
I either cycle endlessly through the dial in number and the tire center, letting it ring ~15 times before it goes back to the main number, or I'm put on endless hold without a word (30+ minutes and I give up), or after a couple cycles someone at Costo picks up the phone and hangs it up - I can hear them do it. It's not a phone system glitch, I can hear them doing it.
Costco Management should be ashamed of themselves.
They are pushing the tire unit to make completely fake numbers and it's showing up in their lack of customer service - they have nobody to answer the phone and way, way too much to do every day.
I don't blame the people in the shop doing the actual work, I blame the store manager and the execs.
Hopefully someone who knows them reads these and passes on this one star review, because I can guarantee the people at Costco making these staffing decisions are cocooned safely in their BMW or Lexus world and would never even consider bringing their vehicle to a Costco.
All USA
The tire center people are great people, they do great work, their prices are great and they go above and beyond a normal place to get you in and get you taken care of. The last ~12 tires on two vehicles have been through Costco Tire Center at this location. However, it's been tough to get them to answer the phone with questions or making an appointment, and the last 24 hours have been beyond all reason. I either cycle endlessly through the dial in number and the tire center, letting it ring ~15 times before it goes back to the main number, or I'm put on endless hold without a word (30+ minutes and I give up), or after a couple cycles someone at Costo picks up the phone and hangs it up - I can hear them do it. It's not a phone system glitch, I can hear them doing it. Costco Management should be ashamed of themselves. They are pushing the tire unit to make completely fake numbers and it's showing up in their lack of customer service - they have nobody to answer the phone and way, way too much to do every day. I don't blame the people in the shop doing the actual work, I blame the store manager and the execs. Hopefully someone who knows them reads these and passes on this one star review, because I can guarantee the people at Costco making these staffing decisions are cocooned safely in their BMW or Lexus world and would never even consider bringing their vehicle to a Costco.