My mortgage is through CU Companies. I went to my credit union to escape Wells Fargo, because their site and services were terrible.
Little did I know, CU Companies has a website from the late 80s. Here are some of the "what the hell were you thinking" points:
- A machine-readable captcha is required for every log in
- I cannot schedule a one-time payment to my mortgage while having automatic payments active
- Navigating the site is slow and tedious when trying to decipher what each category actually means
- To make a payment one must choose the SIXTH of eight top-bar menu options labeled "Payment Options"
- Notifications for scheduled payments come from what appears to be a valid user address from the company, instead of a more common "noreply" type address
I was excited when the site went down claiming a full redesign and promising greatness, only to see that the mortgage management portion of the website remained untouched. Hire someone who has more than twelve minutes of professional experience in UX and web design please. This isn't difficult. Even Wells Fargo manages to do it in a barely acceptable manner. Be better than them.
On the plus side, my rate is reasonable I guess, but that has little to do with the company.
All USA
My mortgage is through CU Companies. I went to my credit union to escape Wells Fargo, because their site and services were terrible. Little did I know, CU Companies has a website from the late 80s. Here are some of the "what the hell were you thinking" points: - A machine-readable captcha is required for every log in - I cannot schedule a one-time payment to my mortgage while having automatic payments active - Navigating the site is slow and tedious when trying to decipher what each category actually means - To make a payment one must choose the SIXTH of eight top-bar menu options labeled "Payment Options" - Notifications for scheduled payments come from what appears to be a valid user address from the company, instead of a more common "noreply" type address I was excited when the site went down claiming a full redesign and promising greatness, only to see that the mortgage management portion of the website remained untouched. Hire someone who has more than twelve minutes of professional experience in UX and web design please. This isn't difficult. Even Wells Fargo manages to do it in a barely acceptable manner. Be better than them. On the plus side, my rate is reasonable I guess, but that has little to do with the company.