Kay Jewelers

I brought my channel set wedding band in for repair. I just needed a stone reset and I understood that the channels would need some reinforcement. When I picked it up the first time, the channels were built up so high that the visible diamond surface was literally half of the original. The diamonds were so deep that what used to look like ice looked like gray specks. Not only that but the ring was no longer round, it was hexagonal!! It no longer looked like my wedding ring so I wanted them to fix it. When I picked it up the second time it was better but it still didn't look like the original and was still hexagonal. This time there was a rough spot and gap where the diamonds ended. I was so disappointed and angry that I wanted to ask for my money back. I waited almost an hour for the manager and finally left. I don't have anything bad to say about the saleswomen and I know they have to tow the company line, but I wish they had the authority to do the right thing on their own. The most disappointing thing is that I had a stone replaced 10 years earlier by another jeweler and it looked perfect, so I know it's possible to repair it without ruining it. Now I hate my ring so much that I just want to melt it down and start over.