KB Service Co

These are the guys Homesmart sends. Long story short the guy they sent condemned my furnace in about 8 minutes without even checking for CO. The meter never left his bag. He was happy to tell me who I could call to buy a new one. The furnace was making a whistle sound when the burner would kick in. This turned out to be a dirty burner orifice that another shop fixed in about 15 minutes after they checked for high CO. Unless you want to spend for a new furnace do not call these guys and if Homesmart sends them ask for someone else. The other shop I called came out again to replace a condensate tank that was under warranty - they took pics of everything they could see - no cracked heat exchanger as KB's tech claimed. Bad service definitely - criminality maybe.

Only service provider for Xcel Homesmart in the area. They gave me a 5 hour window, and committed to calling me 1 hour before arrival. I took a PTO day just to be available for this and be able to run some errands in the morning. I received a call earlier in the day, no message, I called back multiple times and there was no answer, the answer machine only provided a first name, no company, I had absolutely no idea what the call was about. Towards the end of the service window there was no tech I called and was told tough luck by the tech and the not so helpful customer service lady and was offered another 5 hour window on a different day. I am so disappointed in this service I am paying out of pocket with a different provider to repair my AC and am switching appliance maintenance plans. I have never had such a bad customer experience before. ever. KB Service, you owe me a PTO day and an AC repair.