Men's warehouse provided our tuxes for our wedding. We set up the wedding party in January for a wedding that next December. Not one tux came in correct. The groom's tux had the wrong pocket square... our colors were black gray and white. The pocket square was aqua blue. The groomsmen were supposed to have gray vests, they all had black. The father of the groom and the bride were supposed to have all gray, their vests were black.
The kicker here is that the father of the groom and one of the groomsmen have the same name. The day before the wedding, the groomsmen went to check to make sure his tux fit. He had the tux shipped here because he traveled 14 hours and didn't want the hassle of picking it up and traveling with it. We checked repeatedly that week to see if it was in and it didnt get there until the day before the wedding. His tux was the same as the father of the groom, gray. All the groomsmen were supposed to be in black. When we called to get the issue fixed, the first question I was asked was, did you read the confirmation email. Did the confirmation email tell me the groomsmen tux was going to be gray? No. Was I able to find the confirmation email easily? No. Because I literally had over 50 emails from men's warehouse to sift through since we ordered our tuxes for the wedding from there.
I will admit, the lady who helped us out originally was great. She was polite and answered all our questions. My issue here is that when we did come in weeks prior to the wedding to get my now stepson re-fitted for his tux, the older gentleman working was rude and didn't want to help at all. I was overall disappointed with how everything turned out because we did pay a lot of money to rent the tuxes from there.
All USA
Men's warehouse provided our tuxes for our wedding. We set up the wedding party in January for a wedding that next December. Not one tux came in correct. The groom's tux had the wrong pocket square... our colors were black gray and white. The pocket square was aqua blue. The groomsmen were supposed to have gray vests, they all had black. The father of the groom and the bride were supposed to have all gray, their vests were black. The kicker here is that the father of the groom and one of the groomsmen have the same name. The day before the wedding, the groomsmen went to check to make sure his tux fit. He had the tux shipped here because he traveled 14 hours and didn't want the hassle of picking it up and traveling with it. We checked repeatedly that week to see if it was in and it didnt get there until the day before the wedding. His tux was the same as the father of the groom, gray. All the groomsmen were supposed to be in black. When we called to get the issue fixed, the first question I was asked was, did you read the confirmation email. Did the confirmation email tell me the groomsmen tux was going to be gray? No. Was I able to find the confirmation email easily? No. Because I literally had over 50 emails from men's warehouse to sift through since we ordered our tuxes for the wedding from there. I will admit, the lady who helped us out originally was great. She was polite and answered all our questions. My issue here is that when we did come in weeks prior to the wedding to get my now stepson re-fitted for his tux, the older gentleman working was rude and didn't want to help at all. I was overall disappointed with how everything turned out because we did pay a lot of money to rent the tuxes from there.