We are in the process of remodeling our kitchen and I decided to go to Robinson lighting in order to purchase lighting for over our island, table and above the sink. It was a horrible experience. When I entered the showroom, there were three women working. One woman asked if she could help me and when I told her what we were doing she just told me to look around the store. After perusing the main floor, I went up to the counter in order to show them a picture of a fixture I had seen on their website and asked if they might have it. The answer I received was cold and rude. I was told we don't carry everything in our showroom. Ok. "Then I asked, do you have anything similar?" "You could look over here." Again, nothing. No offer to help, no questions about what I might be looking for, no. direction. whatsoever. I literally then said, "I would like to buy something, could you help me at all." I was taken to a table which contained several, enormous lighting catalogs. She then started to talk a bit more - but offered hardly any direction or advice. I needed help and direction. I felt like I was standing there willing to give them money if someone would just help me!!!! We found a couple pages of some things that might work- although - no advice, little questions. I took some pictures, etc. I then had to go to the desk again and inquire about the prices since none of that information was offered to me. They made two copies from the catalog. You seriously need to improve your customer service. I am not confident buying from you and you showed no interest in wanting my business. I am going elsewhere where I will be treated with respect and will be given good advice and direction.
All USA
We are in the process of remodeling our kitchen and I decided to go to Robinson lighting in order to purchase lighting for over our island, table and above the sink. It was a horrible experience. When I entered the showroom, there were three women working. One woman asked if she could help me and when I told her what we were doing she just told me to look around the store. After perusing the main floor, I went up to the counter in order to show them a picture of a fixture I had seen on their website and asked if they might have it. The answer I received was cold and rude. I was told we don't carry everything in our showroom. Ok. "Then I asked, do you have anything similar?" "You could look over here." Again, nothing. No offer to help, no questions about what I might be looking for, no. direction. whatsoever. I literally then said, "I would like to buy something, could you help me at all." I was taken to a table which contained several, enormous lighting catalogs. She then started to talk a bit more - but offered hardly any direction or advice. I needed help and direction. I felt like I was standing there willing to give them money if someone would just help me!!!! We found a couple pages of some things that might work- although - no advice, little questions. I took some pictures, etc. I then had to go to the desk again and inquire about the prices since none of that information was offered to me. They made two copies from the catalog. You seriously need to improve your customer service. I am not confident buying from you and you showed no interest in wanting my business. I am going elsewhere where I will be treated with respect and will be given good advice and direction.