Youngstedts Chanhassen Collision Center

UPDATED: Was contacted by the Manager, Mike. He asked for an opportunity to turn things around and make it right - and he did. He asked questions to better understand what happened, as well to ensure he knew what I needed to have done. He then had me bring my vehicle back in and it was promptly taken care of. This was reminiscent of the service I had received 2 years ago, and I appreciate the his determination to take a bad experience and turn it around. Thank You Mike! So incredibly disappointed. Had an incident 2 years ago, and the Collision Center handled it pretty well. Now, another issue has developed; called and spoke with JR - he was clearly defensive from the beginning, for no reason. Probably just assumed I was going to say the new issue was a result of their work from 2 years ago - which was not the case. He told me to bring my truck in on Mon 7/24, at 10am, so they could look at it. I walked in on Mon 7/24 at 10am - and he immediately told me they couldn't do anything that day. I was annoyed, but let it go. He said they could look at it on Thurs 7/26 - so I dropped Wed night, so they could have it first thing. Of course, I had to call them, as no one called to me provide any update; diagnosis confirmed a leak, which is what I initially thought was happening. So had to make another appointment to have the work done; it was explained to me the windshield would have to be removed, and as a result, would be a 50/50 chance it would break. Scheduled for Tues 8/1; however, I had to reschedule - asked if either Wed or Thurs would be better - JR said Thursday. Dropped the vehicle on the evening of Wed 8/2 - didn't hear anything all day on Thurs 8/3, so I called in at 1:31pm. JR said he'd check and get back to me in 15 minutes. NEVER HEARD BACK FROM HIM! I called at again at 5:23 to get an update. NOTHING HAD BEEN DONE WITH MY VEHICLE!! Said they didn't want to take the windshield out and let it sit outside, due to the threat of rain, as they didn't have a windshield there. What in the world... they knew exactly what had to be done and they knew a windshield was most likely going to be needed... I should have followed my gut from the beginning when I was put off on the phone, and then again when I first went in 7/24. But gave them the benefit of the doubt, based on prior experience.... but clearly, things have changed. Absolutely HORRIBLE!

I had a very traumatic morning after accidentally locking my son in my vehicle. The police were able to open the door and everything was fine but the mechanism they use to do so go stuck between the window and panel. After being quoted Over a 100 dollars to take it elsewear to be removed I took it into youngsteads without an appointment. JR was SO accommodating and they took care of it in 15 minutes . They even brought the car across the street to the restaurant I was at with my kids while waiting. To top it off they didn't even charge me for the service. After a crazy and scary morning it was an incredibly nice and unexpected gesture of them. I was blown away, Thank you!