Zales

Almost every piece of jewelry I own is from Zales and they have been absolutely amazing helping me pick out what I'm looking for. My inspection and cleaning on all my peices are done in a timely manner! 4 days before my wedding I needed engraving done and suddering done and the guy who does that work came to the store to meet me and had it all done within 1 day and I was able to pick it up the following day again with the guy who did the work to make sure it's perfect for me. The sales people have been wonderful and I personally wouldn't go anywhere else but the MOA Zales! Wonderful place to work with and absolutely beautiful jewelry!!

Mt fiancé and I went into the store for an inspection and cleaning, and both associates were working with other customers. There was another couple waiting for a cleaning and inspection before us. We, and the other couple, waited for 25 minutes for our turn. In the process, another group came in to look at rings. The associate (the one who would eventually help us) finished with the customer she was working with and helped the other couple waiting for a cleaning first, as she should have. She finished with them and looked at us and said the other customers were there before us, and helped them first. Reminder: we had already been waiting 25 minutes and the other group had come in within the last 5 minutes. I told the lady they were not there first and was ignored. I feel that we were not treated with respect, and I was very upset. I guess after my fiancé spending so much on a ring for me, I expected to be treated and respected as a Zales customer. For anyone going in for an insection and cleaning, my advice is to leave your inspection papers in your purse, so they think you're going to purchase something. That way, they may still treat you as a valued customer.. instead of a nuisance they just have to clean