I take my kids here often for a kid cocoa. I have never had to take it back because it was too hot. One time tho, my son spilled his cocoa, a worker came over and mopped it up during a very busy time. They said they would get him another, and it made him happy and he stopped crying. Then this worker found out the lid was off so he could eat the whipped cream...Who DOESN'T do that? Got a dissaprooving look from worker and never saw her again.
This location is pretty good. They are better at making the drinks the way we want them, than other locations are. The only downside to this location is it is always busy, and the parking lot is tiny.