We purchased a mattress from Happy Sleeper and within 2 weeks realized it wasn't going to work. Talked to Scott, who is so beyond helpful, and he said to come in pick a new one and they would exchange it.
We placed the mattress by the door for easy exchange. My sister in law happened to be staying at my house when they came. She said they came in and attempted to bag the mattress. He got one bag on and had trouble with the second. Don came in and told him not to worry about double bagging it just make sure he had one bag on. And off they went. They arrived that evening without a call demanding the mattress back. They said there was a spot on the mattress. They drove all the way up the shore with it all day and then decided the spot was something we did. We asked why they didn't inspect it before they left and he could not give us an answer. He then told me there's no way with it double bagged a spot could get on it in transit! Ha! Funny part is they weren't able to get it double bagged so that was a lie. I knew this spot was in no way our fault! So I adememtly denied them from taking it. He told me it looked suspicion sitting in the entrywall hall. I had done that as a courtesy. He was accusing me of trying to hide something! I was shocked. He stormed in my home without my permission and said he was exchanging the mattress! I should have called the police for such rudeness and uninvited entry! With more arguing and said I would call Scott and talk to him. Don told me not to bother that he was the owner! The owner was treating his customers this way! That's appalling! So he left and shouted never call Happy Sleeper Again! Don't worry we won't and neither will our friends and family!!!
All USA
We purchased a mattress from Happy Sleeper and within 2 weeks realized it wasn't going to work. Talked to Scott, who is so beyond helpful, and he said to come in pick a new one and they would exchange it. We placed the mattress by the door for easy exchange. My sister in law happened to be staying at my house when they came. She said they came in and attempted to bag the mattress. He got one bag on and had trouble with the second. Don came in and told him not to worry about double bagging it just make sure he had one bag on. And off they went. They arrived that evening without a call demanding the mattress back. They said there was a spot on the mattress. They drove all the way up the shore with it all day and then decided the spot was something we did. We asked why they didn't inspect it before they left and he could not give us an answer. He then told me there's no way with it double bagged a spot could get on it in transit! Ha! Funny part is they weren't able to get it double bagged so that was a lie. I knew this spot was in no way our fault! So I adememtly denied them from taking it. He told me it looked suspicion sitting in the entrywall hall. I had done that as a courtesy. He was accusing me of trying to hide something! I was shocked. He stormed in my home without my permission and said he was exchanging the mattress! I should have called the police for such rudeness and uninvited entry! With more arguing and said I would call Scott and talk to him. Don told me not to bother that he was the owner! The owner was treating his customers this way! That's appalling! So he left and shouted never call Happy Sleeper Again! Don't worry we won't and neither will our friends and family!!!