I took my fire extinguisher to be refilled at this Waite Park, MN location. The secretary wasnt overtly friendly but nice enough. The gentleman who took my fire extinguisher didnt once smile the whole time, never said hi to me or ask how my day was going. Maybe I am expecting too much because I come from an industry heavily dependent on good customer service but anyways, I had to ask him when itd be finished, he rudely answered "this afternoon." Having given him my phone number, I expected a phone call that same afternoon, no call.
5 days later I call them and the woman says "oh yeah its done" i ask "when were you guys planning on calling me?" and she said "oh well im not really in charge of that" or something to that effect. its very frustrating for a service technician to not call the customer upon completion of the repair job, they cant expect us to call them every 5 minutes, asking if its done.
Anyways, today I went to pick it up and the guy came out of his office, stared at me for about 3 seconds and said "yeah?" Told him I was picking up and he was giving ME crap about how it was done that same afternoon like I was supposed to automatically come in and wait from 12:01pm to 4:59pm (technically "afternoon").
I told him his service was about as bad as at the DMV and that I wouldnt be coming back. He couldnt seem to care less. Oh well at least my fire extinguisher seems to have been fixed, next time though I think Id rather let my house burn down or find a different company to do business with.
All USA
I took my fire extinguisher to be refilled at this Waite Park, MN location. The secretary wasnt overtly friendly but nice enough. The gentleman who took my fire extinguisher didnt once smile the whole time, never said hi to me or ask how my day was going. Maybe I am expecting too much because I come from an industry heavily dependent on good customer service but anyways, I had to ask him when itd be finished, he rudely answered "this afternoon." Having given him my phone number, I expected a phone call that same afternoon, no call. 5 days later I call them and the woman says "oh yeah its done" i ask "when were you guys planning on calling me?" and she said "oh well im not really in charge of that" or something to that effect. its very frustrating for a service technician to not call the customer upon completion of the repair job, they cant expect us to call them every 5 minutes, asking if its done. Anyways, today I went to pick it up and the guy came out of his office, stared at me for about 3 seconds and said "yeah?" Told him I was picking up and he was giving ME crap about how it was done that same afternoon like I was supposed to automatically come in and wait from 12:01pm to 4:59pm (technically "afternoon"). I told him his service was about as bad as at the DMV and that I wouldnt be coming back. He couldnt seem to care less. Oh well at least my fire extinguisher seems to have been fixed, next time though I think Id rather let my house burn down or find a different company to do business with.